Privacy Policy

1. Information We Collect

We may collect the following categories of personal data:

a) Information you provide voluntarily

  • Name, job title, company name, email address, phone number, country
  • Technical and commercial details you share in enquiry forms, quote requests, or downloads
  • Any other information you choose to provide in messages or attachments

b) Automatically collected information

  • IP address, browser type, operating system, referring URLs
  • Pages visited, time spent on pages, click behaviour (via cookies and similar technologies)

c) Information from third parties

  • Publicly available professional information (e.g., LinkedIn) when you contact us
  • Data from analytics providers (Google Analytics) and advertising partners

2. How We Use Your Information

We use your personal data for the following legitimate business purposes:

  • To respond to enquiries and provide quotations or technical information
  • To process orders and deliver products/services
  • To send requested downloads (catalogues, brochures, case studies)
  • To improve our website, products, and customer experience
  • To send occasional marketing communications about new products, events, or industry updates (only with your explicit consent or when permitted by law)
  • To comply with legal obligations and protect our rights

3. Legal Basis (for users in India & EEA)

  • Performance of a contract or pre-contractual steps (quotes, orders)
  • Legitimate interests (responding to enquiries, improving services, marketing to business contacts)
  • Consent (when you opt-in for newsletters or non-essential cookies)

4. Sharing of Your Information

We do not sell your personal data. We may share it only with:

  • Trusted service providers (hosting, CRM, email delivery, analytics) bound by confidentiality
  • Legal authorities when required by applicable law
  • Successors in case of merger, acquisition, or asset sale (with notice)

5. International Data Transfers

Your data may be transferred to and processed in India and other countries where our partners or service providers operate. We ensure appropriate safeguards are in place.

6. Data Retention

We keep personal data only as long as necessary for the purposes described or as required by law (typically up to 7 years for commercial records).

7. Cookies & Tracking Technologies

Our website uses cookies for functionality, analytics, and marketing. You can manage preferences via the cookie banner or browser settings. See our separate Cookie Policy for details.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise these rights, email contact@elixirarabia.com

9. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or alteration.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy periodically. The latest version will always be posted here with the “Last updated” date.

12. Contact Us

For any privacy-related questions: Data Protection Officer Elixir Trading Company. Flat # 1220, Building # 574, Block # 611, Road # 31,Al Hamriya District, Kingdom of Bahrain. Email: contact@elixirarabia.com Phone: +973 3223 7491